Ordering Help / Q&A

  • How long will it take an order to ship ?
    • Big Bear Discount will ship the order within 3 – 5 business days from when the order is approved and received given that there are no any unforseen issues present. Once shipped, the order will be shipped via USPS priority mail and will arrive within 7 – 10 business days depending on your location.
      • Some examples of any issues present would be: payment processing service is offline, ordering process is offline, weather restrictions (snow / heavy rainfall), miscalculated stock.
  • How much is shipping?
    • Shipping is a flat rate of $15 with the exception of any sales that may be provided on orders.
  • How is the order processed if the item is out of stock?
    • If an order was placed and it is determined that the item is out of stock, a Big Bear Discount representative will follow up on the order under an investigation with the customer. If the customer decides that they prefer a refund then a refund will be processed. An alternative would be to wait until the next shipment is received for that item and we will ship it out at that point. At the end of the day, we will come up with a solution that best fits your needs.
  • Do you ship to a PO Box?
    • This will depend on the shipping method. USPS shipments can be shipped to a PO box.
  • Does Big Bear Discount ship internationally?
    • Big Bear Discount will only ship within the United States.
  • How is sales tax applied to the order?
    • Big Bear Discount is required by law to apply sales tax on all purchases shipped within the U.S.. The amount of sales tax will depend on the state which the order is being shipped too.
  • Can I change or cancel an order?
    • Generally when the order has been processed it can be difficult to reverse or change any orders. This will need to be determined as a case by case basis with the customer and a representative will reach out to discuss the best options depending on if the item has been shipped or not.
  • Who can I contact to discuss order details or report any issues with an order?
    • The 2 channels of communication for support are listed below:
      • Phone – (909) 584 8768
      • Email – bigbeardiscount.online@gmail.com